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Terms and conditions

Fabric goods, free material samples and catalog

There is no right of return by the meter. Sometimes you may not be able to decide if a fabric fits what you have in mind. Then we will be happy to send you free fabric samples! Call 08- 510 25 510 or email us and enter article / articles. Paper catalog is available as a complement to the Webshop.

Delivery terms

Normal delivery time is 1-3 business days. Items that are not in stock have an estimated delivery time shown on each item.

We send orders with DHL, Schenker, Postnord and Budbee. We do not take financial responsibility for any delays depending on the shipping company.

If you discover damage to the package, you must immediately report this to the post office or other carrier and make a claim report. Do not pick up a damaged package! If you do not discover the damage until you have opened the package, and the damage is of such a nature that it can be attributed to the handling of the post office or the transport company, you must contact them and make a claim report. If any dispute with the post office or the transport company can not be resolved, please contact us. If you have ordered and do not pick up your shipment before it is returned to us (package and registered letter 14 days), we will invoice you SEK 250 for our work with handling the goods.

The shipping cost for an order is charged according to the actual weight - this is done automatically in the online store and the cost of shipping is reported at checkout. Pricing is at cost for letters and packages. For order values ​​exceeding SEK 1,000, we offer the shipping cost, PostNord packages do not apply.

Right of withdrawal / Complaint

We follow the law on distance contracts according to the Swedish Consumer Agency's recommendations. According to the Distance Contracts Act, you have the right to return ordered faultless goods without stating any reason. Notice of this shall be given as soon as possible, but no later than within fourteen (14) days of receipt of the goods. Does not apply to specially ordered goods and fabric. There is always a guarantee on the products you buy, mobile accessories 6 months, normally 1 year and 2-5 years on certain goods. If you can prove that there is a manufacturing defect in the product, you always get new parts, however, the warranty does not apply in the event of wear and tear. You pay the return shipping yourself. For repayment - enter your plusgiro, bankgiro, personal account or bank account number.

Payment options

- Klarna

After identification and risk assessment, Klarna shows the payment options that can be offered to you. Whatever payment option you choose, Klarna is the one that handles the payment transaction while the actual purchase of the product or service is made directly by the store. Product or service-specific questions must therefore be directed to the store. Current payment options that may currently be offered through Klarna are invoice, account credit, card payment, swish or direct payment via bank.

- Invoice

Payment terms 10 days. When you choose to pay against an invoice from Klarna, a credit report is made on your personal or organization number. Delivery takes place to the address that is registered as the population registration address. Payment terms are 10 days net. In the event of late payment, interest on arrears will be charged at 2% per month from the due date. In the event of a reminder, the statutory reminder fee of SEK 50 will be charged. When ordering against an invoice, the customer must be at least 18 years old.

- Cash on delivery

You shop for traditional cash on delivery and pay when you pick up the goods.

- PayPal

Advance payment

The Personal Data Act

Your personal data is handled in accordance with current provisions in the Personal Data Act (PUL).

Dispute

Any disputes are resolved primarily in discussion with our customer service. We follow the recommendations of the General Complaints Board and otherwise refer to the European Commission's online dispute resolution tool: http://ec.europa.eu/consumers/odr/

Contact

Address: RTK AB, Granberga 9, 186 91 Vallentuna. Visits by appointment.

Tel 08-510 25 510 Weekdays 8: 00-17: 00, only SMS 0709-273 324, Mail info @ rtk.se

Organization number: 556620-1900 RTK Röstlunds Teknik för Kontor AB

Produced by: Wikinggruppen

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